Privacy Policy
Last Updated: February 22, 2026
The simple version: We collect what we need to house you properly. We protect it fiercely. We never sell it. You control it, always.
What We Collect
When You Apply
- • Name, email, WhatsApp number
- • Neighborhood preference, move-in date, budget
- • Professional background (to maintain community quality)
When You Become a Resident
- • ID verification (for background checks—safety first)
- • Emergency contact details
- • Payment info (bank or mobile money)
- • Lease paperwork
Website Usage (Automatic)
- • Pages you visit, time spent, device type
- • IP address (for security)
- • Essential cookies (you can disable non-essential ones)
How We Use Your Information
Provide Housing
Match you with rooms, process leases, handle maintenance
Stay Connected
Updates, support, community announcements
Ensure Safety
Background checks, community standards
Get Better
Improve service, develop new features
What we DON'T do: Sell your data. Share with advertisers. Use it for anything you didn't agree to. Ever.
When We Share (Rarely)
With Property Owners
Only what's needed for your lease (names, payments)
Service Providers
Payment processors, background checkers (they're bound by contracts)
Legal Obligations
If the law requires it (court orders, safety issues)
With Your Permission
Everything else requires your explicit yes
How We Protect You
Encryption: All data transmitted with SSL/TLS
Access Control: Only authorized staff, need-to-know basis
Secure Storage: Protected servers with regular backups
Regular Audits: Continuous security reviews
Your Rights (You're in Control)
Access
See all your data
Correct
Fix inaccuracies
Delete
Remove your info
Object
Opt out of uses
Export
Get portable copy
Withdraw
Revoke consent
Exercise these rights: Email ask@zuvahomes.com or WhatsApp +263 78 223 3197. We respond within 24 hours.
Terms of Service
Last Updated: February 22, 2026
The deal: We provide exceptional housing. You respect the space and community. We both win. Simple.
The Agreement
By using Zuva Homes services (applying, touring properties, or becoming a resident), you agree to these terms. If you don't agree, don't use our services. It's that straightforward.
These terms apply to everyone: applicants, residents, landlords, and visitors to our website.
What We Provide
⚡ The Always On Standard
24/7 solar power, Starlink WiFi, backup water. No excuses. No exceptions.
🏠 Furnished Rooms
Move-in ready with quality furniture, kitchen essentials, and all utilities included.
👥 Curated Community
Background-checked professionals who share your values and ambition.
🔧 Maintenance & Support
Rapid response to issues. We handle infrastructure, you focus on your work.
What We Expect From You
Pay Rent On Time
Rent is due by the 5th of each month. Late payments disrupt operations and affect everyone.
Respect the Space
Treat the property like it's yours (because it kind of is). Keep it clean. Report damage immediately.
Honor the Community Standards
Quiet hours 22:00-07:00. Smoke-free environment. Guest policy applies. Read the full standards here.
Communicate Openly
Issues? Tell us immediately. Don't let small problems become big ones.
Be a Professional
You're here to elevate. Act like it. Respect housemates. Contribute to the vibe.
Application & Move-In Process
1. Application: Submit via website or WhatsApp. We review within 24-48 hours.
2. Background Check: We verify identity and professional status. This protects everyone.
3. Property Tour: See the space in person (or virtual tour if you're out of town).
4. Lease Signing: Digital or in-person. Read it carefully. Ask questions.
5. Deposit & First Month: Due before move-in. Deposit is refundable (see terms below).
6. Move-In: We give you a walkthrough, keys, and welcome pack. You're home.
Payment Terms
Monthly Rent
- • Due by the 5th of each month
- • Grace period until the 10th (no penalty)
- • After the 10th: $20 late fee per day
- • Payment methods: Bank transfer, mobile money, cash
Security Deposit
- • Equal to one month's rent
- • Held for damages beyond normal wear and tear
- • Refunded within 14 days of move-out (if no damages)
- • Deductions itemized and documented with photos
What's Included in Rent
- • 24/7 solar power (unlimited usage)
- • Starlink WiFi (high-speed, unmetered)
- • Backup water from borehole
- • Weekly professional cleaning of common areas
- • Maintenance and repairs
- • Property management
Lease Duration & Termination
Standard Lease
12-month agreement. Automatically renews month-to-month after initial term.
Early Termination (You)
Must give 30 days' written notice. Options:
- • Find replacement tenant (we approve) → full deposit refund
- • Pay two months' rent as exit fee → deposit refunded
- • Emergency circumstances → case-by-case (we're reasonable)
Termination (Us)
We can terminate with 30 days' notice if:
- • Repeated late payments (3+ times)
- • Violation of community standards
- • Property damage or misuse
- • Illegal activity
- • Property sold or major renovations needed
Liability & Insurance
Our Coverage: We insure the building and our equipment (solar, internet, furniture). We're protected.
Your Responsibility: Your personal belongings are NOT covered by our insurance. We strongly recommend renter's insurance for your laptop, clothes, valuables, etc.
Damages: You're liable for damages you cause (beyond normal wear and tear). Examples: broken furniture, wall damage, lost keys.
Theft: We provide secure premises, but we're not responsible for theft of personal items. Lock your room, use common sense.
Pro tip: Renter's insurance costs ~$10-15/month and covers theft, damage, even liability if someone gets hurt in your room. Worth it.
Maintenance & Repairs
✅ We Handle
- • Solar system issues
- • Internet problems
- • Water supply
- • Structural repairs
- • Appliance failures
- • Plumbing & electrical
⚠️ You Pay For
- • Damages you caused
- • Lost keys ($20 replacement)
- • Clogged drains (misuse)
- • Broken furniture (your fault)
- • Lockouts ($30 callout fee)
Response Times: Emergency (no power/water) → 2 hours. Urgent (broken AC) → 24 hours. Routine → 72 hours.
Dispute Resolution
Got an issue? Here's how we handle it:
Talk to Us First
90% of issues resolve with a conversation. WhatsApp, email, or call us.
Formal Complaint
Still unresolved? Submit written complaint to complaints@zuvahomes.com. We respond within 5 business days.
Mediation
If we can't agree, we'll use a neutral third-party mediator (costs split 50/50).
Legal Action
Last resort. Governed by laws of Zimbabwe. Jurisdiction: Harare courts.
Changes to These Terms
We may update these terms as we grow and improve. When we do:
- We'll update the "Last Updated" date
- For significant changes, we'll email you directly
- Continued use means you accept the new terms
Questions About These Terms?
We wrote these to be clear, not confusing. But if something doesn't make sense, ask us.
"We don't do legal speak. We do clarity. If you have questions, we have answers."